Emergencies P&F Assist Help Desk  

P&F is responsible for maintaining suitable pest control measures throughout the University. Pests that are commonly controlled on site are:

Cockroaches  Fleas Wasps Bees Feral/Stray cats
Ants Birds Possums Rats/Mice Spiders
Snakes Dead Animals Silverfish Termites    Bird-lice


Log your service request through your ARCHIBUS Nominated user: ARCHIBUS Service FM
OR contact PF Assist - Phone: 336 52222
Email:   pfassist@pf.uq.edu.au
Location:    PF Assist Reception, Prentice Building (42), St Lucia campus


Pest Control Objective

It aims to reduce, as far as practicable, the negative impact of pests on University teaching and research activities while preserving, as far as practicable, the diversity and natural balance of animal life throughout the University. It recognises the necessity for a robust and flexible system, that can be suitably adapted to support the many and varied research activities undertaken in controlled environments across the University. It aims to achieve this outcome while restricting the use of pesticides to the minimum.


The strategy adopted for the eradication of pests has been developed to suit the needs of the University community and involves the co-operation of campus services staff and contractors and the wider University staff. There are three mainstays to the pest control strategy employed:

  • Good housekeeping.
  • Regular monitoring.
  • Targeted treatments

These three mainstays are supported by:

  • resources provided by Campus Services Section within P&F, and
  • effective reporting and communication channels.

Good housekeeping

The delivery of regular and appropriate cleaning services reduces the build up of materials that may provide food or shelter to pests. Cleaning services are monitored daily to ensure that the standard stipulated in the departments scope of works is adhered to. Good waste management practices including the daily clearance of General, Clinical, and Animal wastes from most University sites are followed. Advice regarding appropriate housekeeping practices is provided to departmental staff if current practices require modification.

Regular monitoring

Building Services Officers (BSO) maintain regular contact with departmental staff and with the night time cleaners. Departmental staff report sightings of pests or indications that pests are present. Cleaners report sightings of pest or pest droppings.

Pest monitoring stations are placed in areas of higher sensitivity or where problems have historically occurred. Monitoring stations which include ant cafes and sticky boards are placed and monitored by the Building Services Officers (BSO). Suitable pest control plans, involving monitoring and or routine treatments, can be requested by laboratory managers, to meet the particular needs of their research program or to match regulators requirements.

Monitoring stations for PC2 Labs are supplied by pest vendor/contrator when requested by departmental staff. These should be monitored by departmental staff on a 3 monthly basis.

Targeted treatments

Building Services Officers (BSO) responds to reports of pest control problems. In most instances the initial response occurs on the same day. The response involves a problem diagnosis and treatment that addresses both the current infestation and the root cause of the problem. Work orders to fix damaged building fabric or to block entry points are submitted to PF Assist for action. Treatment that involves spraying or baiting is usually carried out by BSO but may be contracted out if the nature or scope of the work demands, eg. termite treatments. In all instances the use of chemicals is monitored by BSO and chemical use is restricted to the minimum necessary. Chemical are not introduced into work areas without the building occupants’ knowledge. MSDS are provided as required to building occupants. Baiting for rodents follows seasonal patterns in known locations and is augmented by additional services in response to reports from P&F and other University staff or students.


Property and Facilities provide resources including materials to implement the pest control strategy. The BSO will provide laboratory managers with advice and assistance including materials to enable them develop and implement AQIS compliant pest control plans for their areas of responsibility. Corrective actions, if required, will be followed up by the BSO.

BSO's monitor the performance of cleaning contractors and identify and resolve problems that arise in relation to cleaning service delivery and waste management. Officers maintain a network of contacts with the occupants of buildings in order to identify and address emergent issues. Officers assist building occupants to find and implement solutions to campus services related problems including pest control issues.

Reporting and Communications

Departmental staff can refer pest problems by making a request for a work-area specific pest management plan from the Building Services Officers (BSO) or by logging a job in Archibus.

Early attention to problems and consideration of possible pest issues before a research project is commenced is recommended in order to reduce negative impacts and associated costs.

More information:

Cleaning Section Contacts