Emergencies P&F Assist Help Desk  

What do I need to do to get an ID card?

UQ students: Students must follow the current procedures for applying for a new or replacement student ID card (refer to PPL 3.40.09).

UQ staff and others:

Staff, contractors and visitors must follow the current procedures for applying for a new or replacement staff ID card (refer to PPL 5.30.12).

Where do I get my ID card?

St Lucia:

The Prentice Centre, Level 2, Prentice Building (42)

Monday to Friday 8.30am – 4.30pm

Gatton:

Student Centre, NW Briton Admin Centre, Building 8101A

Monday to Friday 8.30am – 4.30pm

Herston:

Student Hub, Level 5, Oral Health Centre (883) Monday to Friday 8.30am – 4.30pm
For futher information contact PF Assist on 07 336 52222 or email pfassist@pf.uq.edu.au.

Frequently Asked Questions:

Due to the ID card upgrade, photos from the old cards are not able to be transferred onto the new cards. When you return your old card to PF Assist you will be required to take a new photo at that moment so you can be re-issued a new ID card.

To ensure the ongoing safety of your personal information, the staff at PF Assist will securely destroy your old card and re-issue you with a brand new card.

No. Due to security reasons your old ID card cannot be kept. It must be returned to the ID card services or PF Assist desk for destruction.

Building access:

The building access privileges that were programmed on the old ID card will be automatically transferred over to the new ID card. Cardholders will be able to use their ID card immediately after it has been printed, except in cases where the card has been manually deactivated in the system. In these cases, please see your Organisational Unit Card Custodian.

Library print / copy:

The print / copy privileges that were set up on the old ID card (including any remaining credits) will be automatically carried over to the new ID card. Cardholders will be able to use their new ID card immediately after it has been printed.

Library borrowing:

Once a student has been issued with a new ID card, the barcode details will be automatically uploaded to the Library system the following business day. To borrow immediately students can present their card to Library staff who will be able to manually add the barcode to the student’s Library record.

All staff who are issued with a new ID card and wish to borrow items from the Library will need to present their card to Library staff who will then manually add the barcode to the staff member’s Library record.

UQ Sport access:

Once a student has been issued with a new ID card, the barcode details will be automatically uploaded to the UQ Sport system the following business day. To use UQ Sport facilities immediately students can present their card to the UQ Sport reception staff who will be able to manually add the barcode into their system.

All staff who are issued with a new ID card and wish to use the UQ Sport facilities will need to present their card to UQ Sport reception staff who will be able to manually add the barcode into their system.

 

 

UQ students:

Refer to PPL 3.40.09 and the Request for Replacement ID Card form.

UQ staff and others:

Refer to PPL 5.30.12 the ID Card Request (PF632) form.

 

How do I use the ID card?

General guidelines:
  • For ease of use it is recommended that the ID card be placed in a plastic card holder and be attached to the person via a lanyard or retractable clip during the hours of work / study at the University.

  • Do not “wave” or “swipe” the ID card against a card reader as the reader will not be able to properly authenticate the card.
  • Do not have other smartcards (e.g. go card, bank card, etc.) placed next to or against the ID card while it is being presented at a card reader as the reader will not be able read the ID card properly. For example, if the ID card is stored in the wallet then it is recommended that the ID card is taken out of the wallet when presenting at a reader.
  • Do not punch any holes into the ID card as this will destroy the internal circuits of the card and will prevent the card from working.
Building access:

Hold the ID card within 1-2cm of the front vertical side of the access control reader and wait for the card to be authenticated by the reader. This should take approximately 1 second.

If the card is programmed to access the reader then the reader will beep, the reader LED will turn green and the door / gate will unlock / open.

If the card is not programmed to access the reader then the reader will still beep but the reader LED will turn green for a very short period of time (less than one second) and the door / gate will remain locked / closed.
Library Print / copy:

For using the print / copy functions at the Library, please refer to the guidelines on the Library web page: https://www.library.uq.edu.au/ask-it/printing-instructions#collectPrin.

For more information or assistance please contact the relevant service or support staff.

Library borrowing:

Please follow the instructions shown on the screen of the autoloan machines.

Access to UQ Sport facilities:

For use on the turnstiles, hold the ID card within 1-2cm from the reader and wait for the card to be authenticated by the reader. This should take approximately 1 second.

If the card is programmed to access the reader then the reader will beep, the green light for the turnstile will turn on and the turnstile itself will unlock.

If the card is not programmed to access the reader then the reader will still beep, the red light for the turnstile will turn on and the turnstile will remain locked.

For use on the self-check-in kiosks, hold the ID card within 1-2cm from the reader and wait for the card to be authenticated by the reader. If successful the reader LED will turn green and the reader will beep. Proceed to select classes as per usual.

 


UQ students:

The University of Queensland collects personal information from individuals and third parties to discharge its functions, including teaching and research, and for student and staff administration.

The University adheres to the Information Privacy Act 2009 and its management of privacy is outlined in the PPL 1.60.02 Privacy Management.

Personal information refers to information that is collected at the time of ID card print and the information that is collected when the ID card is used on the University’s building access control system.

Purpose of Collection

The purpose of collecting personal information for the ID card is as follows:

  • Collection of headshot images for ID card printing and logging of the print process for fault finding and auditing.
  • Logging of the use of ID cards (and other generic cards) on building access control readers for management of building access.
  • For use in the Library Collections Management System and Library printing system to enable access to Library resources and services.

Use and Disclosure of Personal Information

The information collected will be used for the following purposes:

  • ID card printing and verifying your identity as University staff.
  • Building access control and management.
  • Security of University buildings and campuses.
  • To respond to emergency situations.
  • Enabling access to Library resources and services.
  • Generating statistical reports.
  • Students can further refer to PPL 3.40.08 and PPL 3.40.09.

The University will not disclose personal information to third parties, unless the disclosure is authorised or required by law.

UQ staff and others:

Refer to PPL 5.30.12.

For general enquiries about ID cards please contact PF Assist:

Email: pfassist@pf.uq.edu.au

Phone: (07) 3365 2222

For any issues with using your ID card on the building access control system please first contact the relevant Card Custodian or Organisational Unit administrative staff for the area you are trying to access.
For any issues with using your ID card on other systems such as print / copy, Library borrowing or UQ Sport facilities access, please contact the relevant service or support staff in those areas.

What is the Access Control Card Reader Upgrade?

In October 2013, Properties and Facilities implemented the first stage of its Smartcard Project which saw a modernised design and improved data security of the UQ ID card systems. The heightened security measures ensure that not only your personal information is more secure, but the University facilities are as well.

The final stage of this project involved upgrading all of the door readers to prevent the older, less secure cards from being used. From start of Semester 1 2017 all of the door readers were upgraded and the older cards became inoperable.

These upgrades only affected you if you had one of the older style cards, including UQ Staff, continuing Students, Visitor, generice access (white card) and Contractor cards. You must have obtained a new card to continue having access to UQ facilities.

 

Related information:

Download the PF632 ID Card Request form:    MS Word   [Word]           PDF [PDF]

Building Card and Bicycle store access information