Emergencies P&F Assist Help Desk  

Where do I retrieve or hand in lost property?

PF Assist handle both lost and found property. Contact details are:

Location PF Assist, Prentice Building (42) St Lucia campus - map available here
Office Hours 8:30am - 4:30pm
Email pfassist@pf.uq.edu.au
Phone 336 52222

After hours lost property

Contact PF Assist during office hours, to pre-arrange after hours/weekend collections.

Pre-arranged after hours collections can be made at the Prentice Building (42), St Lucia campus – map available here

Found property can be delivered to Security outside office hours.

How do I claim lost property?

Contact PF Assist to claim lost property.

When a claim is made for lost property, the claimant will be asked to provide evidence of ownership. Claimant must present photographic identification (e.g. driver's licence) and provide an accurate description of lost item.
An identification tag on the item will be completed and the claimant will sign a release form tag acknowledging return of the lost property.

How do I collect my bicycle?

The client requesting the collection will need to go to PF Assist with photo ID and an accurate description of the bicycle. PF Assist will complete PF636 Lost Property Claim form and record ID details.

The client will take the completed form to an assigned location for the collection. If a person collecting the bicycle (or other large item) does not have a form with a docket number or relevant ID, then they have to return to PF Assist and are not authorised to collect the item.

What is the retention time for lost property?

Perishable items (food and liquids) are not kept. They are disposed of immediately after they have been delivered to lost property. In instances where a lunchbox or cooler bag (or similar) has been left with perishable items inside, they are disposed of including the boxes, bag or bottle.

  • Non-perishable and valuable items are to be kept for 2 months in order to allow rightful owners time to claim their property.
  • Keys (motor vehicle and other) are to be kept for 2 months.
  • Bicycles are stored for a period no longer than 2 months.