Emergencies P&F Assist Help Desk  

air conditioningTraditionally the summer months create the largest number of air-conditioning complaints – in fact, an average of 20-30 complaints a day. During the five hottest months, the University's air-conditioning Maintenance staff and contractors deal with approximately 2300 work orders. Unfortunately, this workload creates a lengthy backlog of maintenance requests. Depending on the type of fault, and the priority allocated, it may take up to two weeks for repairs to be carried out.

Priority allocation is determined by the effect on teaching and research, and the number of persons affected by the fault. Spare parts and new replacement units can be difficult to procure due to the high demand during this period, and this can extend repair times.

Generally the University's air-conditioning system temperature is set between 21-24°C. To minimise energy consumption, the air-conditioning system is designed for ambient temperatures of 32 degrees celcius. This design parameter satisfies approximately 95% of daytime temperatures. The air-conditioning system will start to lose condition when the outside air temperature reaches over 33 degrees celcius. For example, at 38 degrees outside, the inside air condition could reach 28 degrees. This is normal operation.

Most of the University's air-conditioning is centrally controlled from the Maintenance Workshop and many of the faults can be checked and corrected via computer links and computerised controls.

To reduce the incident of air-conditioning failure, extensive preventive maintenance contracts have been established for the air-conditioning systems. Extra contractors have been introduced to the University to provide a maintenance service and to provide access to additional technical trades people.

The air-conditioning system has been undergoing an extensive program to replace old and unreliable plant. The computerised building management system is also being upgraded.

We request your patience during busy periods, as not only are we busy, but our contractors are also very busy repairing other air-conditioned facilities, particularly during heat-wave conditions.

We further request that air-conditioning faults on all campuses are only reported to the PF Assist office once by your nominated School contact, so confusion and multiple calls for the same fault can be minimised.

More information on UQ's Air Conditioning and Heating can be found on the fact sheet.

How do I report air conditioning request or problem?

Log your service request via your ARCHIBUS Nominated user: ARCHIBUS Service FM
OR contact PF Assist - Phone: 336 52222
Email:   pfassist@pf.uq.edu.au
Fax: 336 51900
Location:    PF Assist Reception, Prentice Building (42), St Lucia campus


Refrigerant Trading Authorisation #: AU07784 (St Lucia site)