Emergencies P&F Assist Help Desk  

air conditioning

Generally the air conditioning system temperature is set between 21°C to 24°C. This satisfies most daytime temperatures, and has been shown to be an acceptable range for the vast majority of people. The air conditioning system will start to lose effectiveness when the outside air temperature reaches over 33°C. For example, if the outside temperature is 38°C, the inside air condition could reach 28°C. This is normal operation.

Most of the air-conditioning is centrally controlled, and many faults can be checked and corrected via computerised controls.

The air-conditioning system has been undergoing an extensive program to replace old and unreliable equipment. Air-conditioning faults on all campuses should only reported once per building, to minimise confusion and multiple calls for the same issue. Log a job in Archibus via your nominated user or contact PF Assist pfassist@pf.uq.edu.au.

Complaints during summer

During the hottest months of the year, we deal with approximately 2000 work orders. Depending on the type of fault, and the priority allocated, it may take up to 2 weeks for repairs to be carried out.

The job priority is determined by the effect on teaching and research, and the number of people affected by the fault. Spare parts and new replacement units can be difficult to procure due to the high demand during this period, and this can extend repair times.

We request your patience during busy periods, particularly during heat-wave conditions, as our contractors attend to the requests being logged.

More information on UQ's Air Conditioning and Heating can be found here.

Information on the Energy Efficient HVAC program can be found here.

How do I report air conditioning request or problem?

Log your service request via your ARCHIBUS Nominated user: ARCHIBUS Service FM
OR contact PF Assist - Phone: 336 52222
Email:   pfassist@pf.uq.edu.au
Fax: 336 51900
Location:    PF Assist Reception, Prentice Building (42), St Lucia campus


Refrigerant Trading Authorisation #: AU07784 (St Lucia site)