Emergencies P&F Assist Help Desk  
UQ has an electronic casual Pay As You Go (PAYG) parking system called CellOPark - a FREE and easy to use smartphone app which allows you to pay for parking quickly and easily, and best of all, eliminates the need to display paper tickets.


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Carpark

Parking Availability and Peak Periods

  • Parking at UQ St Lucia is hard to find during semester peak periods from 7am until 3pm
  • Check out Carpark availability before your trip. Note, however that live parking availability is only available for off street carparks and not for on street parking around the campus
Location

Parking locations

  • Parking maps are available for each UQ Campus
  • PWD Parking spaces are reserved for vehicles of people with mobility disability at a number of locations around all UQ campuses and sites. See Accessibility Maps
  • Motorcycles and scooters must park in a designate motorcycle area at all times.
  • VIP guest’s park in Mansfield Place or the Chancellery carpark. Both are accessed from Chancellors’ Place & close to buildings 61 & 61A respectively

 

Parking Zones and Fees

Tips
  • Paid parking applies Monday to Friday from 7:00am to 21:00pm
  • Look for signs at the entrance of the street or the carpark where you park indicating which zone you are entering
  • There are large signs located in each zone, with information on how to register and pay using CellOPark and signs on all Pay by Plate machines to allow them to be easily located
  • There are 5 casual CellOPark parking zones at the St Lucia campus
Parking Availability for Parking Zone Signs Parking Zone Colour & Map Fee
Visitor
Staff
Student
Blue Zone 14P Daily Blue Zone   $5 all day
Visitor
Staff
Student
Grey Zone 14P Hourly or All Day Grey Zone  $2.50 / hr capped at $7.00 per day
Visitor
Staff
Student
Red Zone 14P Hourly Red Zone $2.50 / hr
Visitor
Staff
Student
Yellow Zone 1 1/2 P Yellow Zone 

$5.00 / hr
Mon-Fri, 07:00-18:00, 1½P max. Mon-Fri, 18:00-21:00 no time limit.
If you overstay in the 1½ hour zones between 07:00 and 18:00, (e.g. University Drive and Campbell Road) your session ends and you no longer have a valid parking session, so may be infringed.

UQ Staff
UQ Students

PinkZone 14P Daily Restricted Pink Zone   $5 all day
Visitor
Staff
Students
BrownZone-Motorcycles

Brown Motorcycle Zone
$5 all day or $2.50 / hr
Use Blue or Red zone to pay for parking - 14P daily or 14P Hourly.
Construction Contractors & Sub-contractors All visitor zones are valid for contractor parking. Contractors are required to drop tools and park in casual zones. Limited on-site parking arrangements may be available where space permits for large construction projects, please liaise with the UQ Project Manager to organise approvals. Contractors working on site whether for a short-term, medium-term or long term project are required to park in casual visitor parking zones and pay the applicable rate.
Guest Parking
& VIP Parking
Authorised Vehicles Only Zones Some guests to the University have pre-booked parking arranged. Pre-booked parking is only available to authorised users including the Executive and Clinics. For information on guest bookings or to arrange VIP parking, please contact pfassist@pf.uq.edu.au 
Event Parking UQ Centre or as per approved parking location Zone will be as per approved zone for the event. Event Parking is approved by Manager Transport Systems. For information on arranging event parking please contact
Security Events Officer seo@pf.uq.edu.au

 

Parking Availability for Parking Zone Signs Parking Zone Colour & Map Fee
Staff
Students

PinkZone 14P Daily Restricted Pink Zone $5 all day
Staff
Students
BrownZone-Motorcycles

Brown Motorcycle Zone
$5 all day or $2.50 / hr
Use the Pink Zone to pay

 

Parking Availability for Parking Zone Signs Parking Zone Colour & Map Fee
Visitor
Staff
Student

General Parking Zone Green Zone   Free of Charge
Visitor
Staff
Student
BrownZone-Motorcycles

Brown Motorcycle Zone
Free of Charge

 

Tips
  • The payment machine at PACE is located on Level 2 and accepts CASH ONLY You must pay for parking prior to exiting to validate your ticket to exit carpark
  • Note: If you enter at 4:30pm and leave at 6:30pm, parking will cost $30 as you will pay $10 for 1½ hrs plus $20 between 6pm -7am.
Parking Availability for Parking Zone Signs Parking Zone Colour & Map Fee
Visitor
Casual Parking Zone Level 2 No Map
  • 7am- 6pm  $5 / hr or part thereof
  • 6pm -7am  $20 flat fee 
Clinic Client

Casual Parking Zone Level 2 No Map
  • Free of Charge
  • Clinic reception will validate ticket to exit carpark
Visitor
Clinic Client
BrownZone-Motorcycles

Motorcycle Zone - Level 2
No Map

Rates  are as per PACE Casual Parking Zone   

 

Parking Availability for Parking Zone Signs Parking Zone Colour & Map Fee
Visitor

Visitor Casual Parking Zone (3hrs) Purple Free of Charge
Visitor
Staff
Student
BrownZone-Motorcycles

Brown Motorcycle Zone
Free of Charge.

 

Parking Availability for Parking Zone Signs Parking Zone Colour & Map Fee
Visitor
Staff
Student
PWD parking PWD Parking St Lucia
PWD Parking Gatton
PWD Parking Herston
PWD Parking Long Pocket
Free of charge but an Australian or Red Disability Parking Permit must be displayed
Service and Maintenance vehicles only loading zoneService and Maintenance Yellow  (St Lucia)
Yellow  (Herston)
Yellow  (Long Pocket)
STRICTLY NOT TO BE USED BY CONSTRUCTION CONTRACTORS!

  • Free of Charge
  • 2 Hours maximum
  • Valid permits from any UQ parking zone can park in loading zones after 6pm
  • Parking in these zones is allowed on the weekends
Loading Zones loading zoneShort-term loading  Blue  (St Lucia)
Blue  (Herston)
Green  (Long Pocket)

 

  • Free of Charge
  • Strictly 30 minute loading zones at all times including after 6pm and on weekends. 
  • Loading zones are not free-of-charge, short-term parking areas, and are not provided for such events as the collection of a letter or the delivery of an assignment
Restricted Parking Zones As per individual sign instruction  
  • Free of Charge
  • Restricted to authorised vehicles only during the times indicated on the signs

Note - the parking areas designated on the maps are only general indications, and may, in some cases, have changed. For more accurate information, please refer to the signs or marking that are in place at the specific parking area.

How to Pay for Parking at UQ

It's free to register and use CellOPark. Your vehicle registration is recorded when you start a parking session. You should always remember to activate your parking session as vehicle registration plates are used by UQ Parking Officers to check if there is an active parking session for your car.

Payments for parking sessions are made automatically according to your selected payment method when you registered with CellOPark.

To register with CellOPark you’ll need to select a payment method to pay for your parking. Payments are made automatically according to your selected payment method:

  1. By credit/debit card - a direct debit payment will be deducted monthly for all the transactions that you made during the month. You can always track your monthly transactions in your personal online account.
  2. By Pre-paid card - the payment will be deducted from your prepaid balance at the end of each transaction. You can always check your balance in your personal online account. Pre-paid cards can be purchased from CellOPark online or via the app. Alternatively, pre-paid cards can be purchased from PF Assist (by credit /debit card only), level 2, Prentice Building (42).

You can also register for the Premium service, which provides SMS and other reminders to let you know when your parking session is soon to expire. The optional Premium service carries a service fee of $1.99 per month


How to Register and Start your Parking Session

There are 3 simple ways you can Register with CellOPark and Start your parking sessions:


          App
Register by appavailable from the CellOPark Website 

Start your session by app - open the CellOPark app, select your location (you can scan the QR code on a zone sign or enter your car park zone number), enter your vehicle registration number (if you have more than 1 vehicle registered) and then hit START.
When you return to your vehicle, remember to Hit STOP to end the parking session.


Mobile phone
Register by phone - by calling CellOPark on (07) 5646-5222

Start your session by phone - Call the CellOPark number on (07) 5646 5222, select the vehicle you wish to park (if you have more than 1 vehicle registered), enter the sign-posted 7 digit zone number and confirm your session. You must have caller ID enabled so the CellOPark system can identify you. Simply call again to end your parking session.


      Online
Register online - create a CellOPark Account (fill in your details, including your mobile number, contact details, payment details and vehicle registration number/s - you can add up to 3 vehicles)

Start your session online - Log in to your account at www.cellopark.com.au, and go to the 'Live Parking' tab. Select your location (UQ), the sign-posted 7 digit zone number, your vehicle registration number (if you have more than 1 vehicle registered) and hit START. When you wish to end your parking session, simply hit STOP.


UQ Staff & Students may need to sign into the Internet Management Service to view this video.

 


Tips for Using CellOPark

  • Paid parking applies Monday to Friday from 7:00am to 21:00pm
  • Don’t forget to stop your session if you are parking in an hourly zone
  • Your session is active when you see the timer start
  • Check your registration details are correct if you have more than one vehicle
  • In all day zones, you have ten minutes before you are charged the all day rate. This allows you time to correct errors such as starting a session with the incorrect registration details.
  • If you park in a daily zone or a capped zone, your parking session will be capped at the daily rate, even if you forget to stop the app. 
  • In hourly zones, you only pay for the time that you use and you do not have to predict how long you will be. Simply stop your session when you are ready
  • If you forget to stop the app in the 14P Hourly zone (red zone) your parking session will be capped at $25 for the day
  • If the app is not working or your phone is not compatible with the app phone (07) 5646 5222 to start and stop a session
  • Manage your payment type, registration details and personal details, check your parking charges and download invoices online at CellOPark

Who should I contact if I have an issue with CellOPark?

  • If you require support for the CellOPark app, website or want to query CellOPark charges, please contact CellOPark at Support@cellopark.com.au or phone 1300 CellOPark.

 

Paying for parking using Pay by Plate Machines


Licence plate
Use your registration details to park

  • Pay by Plate machines use your registration details to record your parking session
  • All Pay by Plate machines accept coin and credit cards

Pay by Plate

Pay by Plate Machine Locations

  • Pay by Plate machines are available in all carparks at UQ with the exception of:
    • P5 on Glasshouse Rd (use CellOPark or the machine located at P2 to pay)
    • P12 on College Rd (use the CellOPark app to park in this zone)
    • Herston Campus (use the CellOPark app to park in this zone)
  • On the UQ St Lucia Campus Parking map the yellow boxes with zone number and "PAY" indicates the location and the zone of the Pay by Plate machines at the St Lucia campus
eReceipt E-Receipts

  • When you enter your details in the Pay by Plate machine, you will be asked if you would like an eReceipt. If you enter YES, you are given the website my-receipt.com  and a Receipt Code.

    Simply open the webpage, enter your receipt code and plate number then press Get Receipt to view your eReceipt.

    If you need a receipt and forgot to get one at the time of parking, please contact PF Assist on 3365 2222 or email pfassist@pf.uq.edu.au, and they can email the parking receipt to you. They will just need your registration to find it. 

    Pay by plate machines record two transactions, the first is a pre-approval for the sale and the second transaction is the actual sale. The two figures are listed, but if you check the balance you will see that the sale amount is only deducted once.