Emergencies P&F Assist Help Desk  

CellOPark is here at UQ!

We are constantly reviewing parking at the University of Queensland to ensure that we get the right balance of parking for the large diversity of users across all areas. We are working hard to align parking management strategies with the broader strategic objectives of the University. UQ has now introduced an exciting new integrated parking system which will improve the way you park at the University’s campuses or utilise permits for staff, visitors and guests. The CellOPark Pay As You Go (PAYG) system, which is already in use across Brisbane, has been phased in at UQ from July 2017.

Note: UQ Staff & Students may need to sign into the Internet Management Service to view this video.
CelloPark at UQ from The University of Queensland on Vimeo.

More information is available from the Casual Parking page.

FAQS on the changes to parking at UQ:

  • CellOPark is already in use across Brisbane so many people parking at UQ will already be familiar with the system.
  • CellOPark is a FREE and easy to use smartphone app which allows you to pay for parking.
  • There are three simple ways to start and stop paid parking sessions, via the app, online or by calling the CellOPark phone number.
  • In parking areas where hourly rates apply, you only pay for what you use. Just start your parking session when you arrive, and stop it when you leave. (Be aware that some carparks have maximum time limits.)
  • In all day parking areas, simply start your session and you’ll be charged for the day. You won’t need to stop your session when you leave.
  • Your details are kept secure.
  • No lining up at a parking machine to pay and no more paper tickets, so you can get to your lectures on time.
  • You don’t have to worry about carrying cash to pay for parking, simply register with CellOPark NOW and select to pay by credit card, debit card or with a CellOPark pre-paid card.
  • The pre-paid cards are available online, or via the app, or purchase them at PF Assist, level 2, Prentice Building (42) (credit/debit card purchase only).
  • If you forget your phone, you can start your session online via the CellOPark website.
  • If you don’t have a smartphone, simply call the CellOPark phone number to start and stop your parking session. You will find the phone number on the new machines and new zone signage.
  • If you don’t want to use CellOPark, simply find a Pay by Plate machine, enter your vehicle’s registration plate number and pay by coins or credit card. There’s no need to return to your vehicle to display a paper ticket, just continue to your destination. You can even request an eReceipt for your records.

To pay for casual parking Register online or download the CellOPark app

For those who park on a casual basis, new payment technologies, CellOPark has been introduced. CellOPark is an easy cashless system allowing you to start and stop your parking session via a smartphone app, online or by a phone call.

  • CellOPark Pay As You Go (PAYG) is available at UQ from 10 July 2017.
  • Parking sessions are logged in real-time and mobile licence plate recognition technology is used to patrol the campus to ensure vehicles have a valid parking session.
  • A colour-coded system is used to easily identify the carpark zone and the tariff as per table below and map showing zone location.
Zone Colour

Parking Zone

Price 2017

St Lucia Blue Zone 14P All Day $5.00
St Lucia Grey Zone 14P Hourly/Capped $2.50 per hour or $7 all day
St Lucia Red Zone 14P Hourly $2.50 per hour
St Lucia Yellow Zone 1½P $5.00 per hour
St Lucia Pink Zone 14P All Day Restricted (UQ Staff & Students) $5.00 all day
Herston Pink Zone 14P All Day Restricted (UQ Staff & Students) $5.00 all day
 

  • New Pay by Plate Machines are available for use from 31 July 2017. If you don’t want to use CellOPark, simply find a Pay by Plate machine, enter your vehicle’s registration plate number and pay by coins or credit card. There’s no need to return to your vehicle to display a paper ticket, just continue to your destination. You can even request an eReceipt for your records.
  • The current Pay and Display tickets will be phased out by the 1st September 2017.  A notice will be placed on Pay and Display machines at least four weeks prior to their removal along with instructions on how and where you can pay for parking in the future.
  • Conifer Knoll Level 3 carpark has changed from a staff permit zone to a resticted casual zone for UQ staff and students from 10th July. UQ staff and students with a valid UQ username or staff or student number can enter their ID into the CellOPark APP and use level 3 Conifer Knoll for casual parking. There will be no parking meters in this location.
  • At the Herston Campus, the casual parking area at the Public Health Building used by UQ staff and students will be a restricted daily parking zone, which means that a UQ student or staff number will be required to start a CellOPark session. There will be no Pay by Plate machines installed in this location.
  • * Please note *: that if you had registered for CellOPark before UQ is added to the APP in July, you were not able to enter your UQ identification - but you can do so now.
  • Please note: There are no changes to the current UQ Parking Fee structure for 2017.
 

The new system will provide significant improvements for UQ staff who park at the University’s campuses or utilise permits for visitors and guests. The new system will eliminate the need to have paper permits.

  • An online permit application system will be introduced during 2017, providing an efficient and streamlined process for applying and paying for staff permits.
  • Staff with current permits will automatically transition to the new system and will receive email notification of changes as they occur. 
  • New staff will be required to apply for a permit online once the system goes live in 2017.
  • In addition, the waiting list notification system will be automated. When a space becomes available the next person on the list will be notified.
  • The new mobile license plate recognition technology will check for valid parking permits as officer’s drive around campus.
  • At the St Lucia Campus, from the 10th July, Conifer Knoll Level 3 carpark will change from a staff permit zone to a resticted casual zone for UQ staff and students. UQ Staff and students with a valid UQ username or staff/student number can enter their ID into the CellOPark APP and use Level 3 Conifer Knoll for casual parking. There will be no parking meters in this location.
  • Please note:
    • There are no changes to the current UQ Parking Fee structure for 2017.
    • Please ensure that you keep your paper permit clearly visible on your vehicle until you have been advised to remove it. Premature removal of the paper permit may result in an infringement.

 

  • For Schools, Centres, Institutes, Clinics and Administration areas, a new guest parking system will be introduced in 2017 to allow approved staff to book visitors into allocated bays in real time.
  • Scratch-It Permits will also be virtual, meaning that users will not be required to place paper permits on their vehicles. 
  • Casual - if you ride a motorbike to campus simply use the CellOPark app to choose a daily or an hourly zone and start your parking session. Alternatively, use a Pay by Plate machine to register your parking session. As per the current rules for motorcycle zones, a valid permit is required.
  • Permits - If you have a current motorcycle permit, your permit will automatically be transferred into the new system and once this has occurred you will be contacted with instructions on how you can access the permit system to check your details and on what to do with your current paper permit. Please ensure that you keep your paper permit clearly visible on your vehicle until you have been advised to remove it. Premature removal of the paper permit may result in an infringement..

If you registered with CellOPark prior to UQ being added to the APP (10 July), you were not able to enter a valid UQ Identification due to finalising and testing the verification process. The Go live date for UQ was 10th July 2017. From this date you are able to enter a valid UQ username or staff or student number.

No, the Pay by Plate machines are not available in P12 (Campus Kindy/Oval 1) or P5 (Glasshouse Rd) carparks and parking is required to be paid for using the CellOPark APP in these locations.

A Pay by Plate machine is not available in the Level 3 Conifer Knoll Restricted carpark where a UQ user name is required to park in the zone.

A Pay by Plate machine is not available in the Public Health Carpark at Herston where a restricted casual zone is in place. A valid UQ staff or student number identification is required to park in the zone.

You can also request eReceipt for your records.

 

From 10th July, Conifer Knoll level 3 carpark will change from a staff permit zone to a restricted casual zone for UQ staff and students. UQ staff and students with a valid UQ username or staff or student number can enter their ID into the CellOPark APP and use level 3 Conifer Knoll for casual parking. There will be no parking meters in this location.

Please note that if you register for CellOPark before UQ is added to the APP in July, you will not be able to enter your UQ identification but you can go in and add it later.

Why is parking changing on level 3 Conifer Knoll Carpark?

We have been monitoring the use of level 3 during 2017 and it is clear that it is not being fully utilised by staff permit holders.

Parking Payment Technology being introduced to UQ means that we can put restrictions on casual parking areas, allowing only those with a valid user ID to park there. Contractors will no longer be able to parking in this space.

 

Staff Permits

  • For staff at Herston, Gatton, PACE & Long Pocket, your staff permit will become a virtual permit. This means that your current permit will automatically be transferred into the new system and once this has occurred you will be contacted with instructions on how you can access the permit system to check your details and on what to do with your current paper permit.
  • Please ensure that you keep your paper permit clearly visible on your vehicle until you have been advised to remove it. Premature removal of the paper permit may result in an infringement.

Casual Parking

  • Casual Parking does not apply to Gatton or Long Pocket sites however it will apply to the Public Health carpark at Herston.
  • At the Herston Campus, the casual parking area at the Public Health Building used by UQ staff and students will be a restricted daily parking zone, which means that a UQ student or staff number will be required to start a CellOPark session. There will be no pay by plate machines installed in this location.
  • The way you pay for casual parking at PACE will not change during 2017.
  • Please note that if you register for CellOPark before UQ is added to the APP in July, you will not be able to enter your UQ identification but you can go in and add it later.

 

Recommendations for changing the way that parking payments are structured to ensure that the system provides equity and flexibility in 2018 is currently being finalised and once approved, will be communicated to the UQ Community.

What is CellOPark?

CellOPark is an integrated parking system that lets you use your mobile phone, smart phone, tablet or computer to pay for parking in locations that offer payment via the CellOPark system. This makes paying for parking simple, quick and easy.

How does it work?

Download the CellOPark app NOW to pay for casual parking. Simply register with CellOPark and pay by credit card, debit card or with a CellOPark pre-paid card which will be available to purchase online at CellOPark, via the app or at PF Assist, level 2, Prentice Building (42) (credit/debit card purchase only). Please note that if you register for CellOPark before UQ is added to the APP in July, you will not be able to enter your UQ identification but you can go in and add it later.

Need more info ?

  • Further information about the new parking system will be communicated in June.
  • Visit the Transport Systems stand for more information on Market Day, Wednesday 26 July 2017.
  • Keep an eye on Facebook and Instagram for further information on how to use the new system.
  • For further information about the changes, please contact PF Assist on 3365 2222 or email pfassist@pf.uq.edu.au.

 

To ensure successful implementation of new systems, there is a need to consolidate carparking areas and simplify administration processes and that means introducing some changes to parking. Property & Facilities is working toward maximising utilisation rates and will continue to review the utilisation of the staff car parking areas during the year. This may result in car parking spaces being limited in peak periods. 

In 2016 we undertook a parking review and market analysis and bought the following changes to parking :

  • From 31 December 2016 - all Open Permits allowing staff to park in casual zones expired.
  • From 1 January 2017 - level 3 of the Conifer Knoll (P11) carpark became a staff carpark.
  • From 1 January 2017 - all St Lucia general staff permit parking was limited to Conifer Knoll (P11) and the Multi-Level (P3 & P4) carparks.
  • From 1 January 2017 - staff not holding an executive position with a QBP permit were transferred to the Multi-Level (P3 & P4)/Conifer Knoll (P11) carparks.
  • From Semester 1, 2017 - changes were made to the cost of casual parking in the 500 place P10 carpark, under the new Synthetic Fields complex, ($2.50 per hour and no more than $7 a day) to ensure maximum use.
  • From Semester 1, 2017 - free-of-charge Permits had been made available for the Long Pocket site.
  • Electronic signage adjacent to each car parking space displays the number of car spaces available for permit holders. In the unlikely event that Staff Permit holders are unable to locate a park you can now call PF Assist on 336 52222 to be directed to available parking on campus.

Sir William MacGregor Drive carpark changes:

To ensure safe access to the Synthetic Fields carpark (P10) for both motorists and cyclists, 76 carparks on Sir William MacGregor Drive (SWMD) between the roundabout at the Rowing Club and Blair Rd on the campus side had been removed.This allowed more space for cars and cyclists sharing the road and is part of a larger strategy to improve access on campus.

From Monday 16 January 2017 - parking is not allowed on this part of Sir William MacGregor Drive and the carparks have been replaced with a yellow line and signage to indicate "No Standing". Alternative car parking options include:

    • P8 and P9 (Opposite Rugby Club) - $5 per day
    • SWMD From Blair Rd to Upland Road - $5 per day
    • P10 - $2.50 per hour (capped at $7 per day)
    • Blair Road - $2.50 per hour

Sir William McGregor Drive

The St Lucia campus is well serviced by alternative commuter options, including bus and ferry services, pedestrian access and bicycle facilities, with 3 City Cycle stations, more than 1500 outdoor bike racks and 750 secure bike spaces on campus.

There are 5 specialist Bike Box facilities providing secure bike lock-up, change rooms, showers and bicycle repair facilities and 4 secure bicycle storage rooms.

More details on alternative transport options are available here.

The campus promotes and encourages sustainable transport options to support a healthy lifestyle and protect the environment.

From 1 January 2017 the existing 23 zones were reduced to 8 wider zones, making local travel more affordable. The weekday morning off-peak period was extended to 6am and fares was reduced in all zones. The cost of one-zone local trips is $1.60 on a concession Go Card and $3.20 on an adult Go Card. More information is available here.

In addition UQ is working with Translink to ensure that service improvements are implemented which cater for the current needs of UQ students and staff.

We are working with Brisbane City Council’s Cycling Brisbane Group to bring you more information, better journey planners, more cycling workshops and great give-aways to improve your cycling safety in 2017. We will also be working on improving facilities, directional signage and on road safety around the campus for cyclists during 2017. Information about Cycling at UQ is available here.

 


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