Emergencies P&F Assist Help Desk  
Click here for the on line service request system

PF Assist offers a help desk function for members of staff to make general enquiries, create work requests, to report faults/repairs within or around any UQ building and to track the progress of requests.

PF Assist also handle both lost and found property - click here for details.

Contact the PF Assist help desk:

Log your service request through your ARCHIBUS Nominated user: ARCHIBUS Service FM
OR contact PF Assist - Phone: 336 52222
Email:   pfassist@pf.uq.edu.au
Fax: 336 51900
Location:    PF Assist Reception, Prentice Building (42), St Lucia campus
Office Hours: 8:00am-5:00pm

Click here for the ARCHIBUS Service FM online service request system:
Make a building repair or maintenance request or track the progress of your job

  • Maintenance Requests: Building fabric, electrical, air conditioning, lighting, plumbing, grounds, repairs, cleaning, pest, waste, access control, signage and user funded new works requests.
    You can also go online to track the progress of your request.

More Information

Click here to to find out more about:

  • The difference between 'Maintenance' and 'New Works'
  • Who is responsible for maintenance and new work on campus
  • What is the process and what do you pay for
  • Types of maintenance trades available
  • Types of maintenance programs
  • Engaging contractors

Information on what services are P&F responsibility - and what are not P&F responsibility available here (e.g. P&F are not responsible for UQ community computer issues but ITS are - 3365 6000)

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