Emergencies P&F Assist Help Desk  

What is Electronic Security?

Electronic Security includes access systems (card readers and electronic door access systems), intruder alarm systems (keypads and motion sensors), Closed Circuit Television (CCTV, i.e. cameras) and the monitoring of room/buildings by Security.

How do I organise a electronic security installed in my area?

  • Submit a request through to your Supervisor/Manager.
  • Your Supervisor/Manager to log a work order with PF Assist:
    • Phone:                                  336 52222
    • Email:                                    pfassist@pf.uq.edu.au
    • Fax:                                       336 51900
    • Online service request:         ARCHIBUS Service FM

How do I get existing electronic security system components repaired?

  • Log a work order with PF Assist:
    • Phone:                                  336 52222
    • Email:                                    pfassist@pf.uq.edu.au
    • Fax:                                       336 51900
    • Online service request:         ARCHIBUS Service FM

What are the typical faults that are logged?

  • Card reader not reading cards
  • Card reader is loose/coming off the wall
  • Door is not responding to valid cards
  • Alarm system key pad buttons are hard to press/are sticky
  • Emergency call point and/or lift intercom is not working
  • Key pad is beeping
  • Door siren is continually in alarm without any cause for alarm.
  • Automatic door is slow to close or is not closing properly
  • No image is being sent from the camera.

What do I need to do if I want to manage building access cards and alarm system PINs for my area, using the security systems and/or applications?

Complete a PF238 application form, log a job in Archibus via http://archibus.uq.edu.au/archibus/login.axvw and attach the application.

If you are unsure of any details, please contact the Security Technical Office.

Alarm Monitoring

What are the most common alarms that are monitored by Security?

  • Access control
  • Closed Circuit Television (CCTV)
  • Intrusion detection, hold up/duress alarms
  • Emergency Call Point (ECP) activation
  • Lift alarm/intercom activation
  • Fire alarm activation
  • Plant alarms
  • Building Management System (BMS) alarms


Related information:

Security Policies on access, locks & keys, and electronic systems

Access Locks & Keys Forms

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