Emergencies P&F Assist Help Desk  

UQ SafeZone is an easy-to-use, location-based application for mobile devices that connects staff and students directly with UQ security officers or emergency services during any type of first aid or emergency situation on UQ campuses and sites, providing the user has mobile phone or wifi coverage. It is freely available to staff, students and independent contractors working on campus. Activating the app’s “help” feature will alert UQ Security to your name, phone number and location, enabling help to be dispatched swiftly and efficiently.

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Download the App   Download your FREE app

  1. Are you pre-registered? Pre-registered users would have received a “Pre-Registration Invitation” email. If so, simply click on the link in the email to download the app, and follow the directions to finalise your sign-up (use the email address and password given in the email and you do not need to go through the email confirmation process).
  2. If you are not a pre-registered user, simply download the App for iOS (iPhone), and Android from the links below or use the QR Code. After downloading, start the app and Sign Up.
  3. More information on the UQ SafeZone app is available from Critical Arc.
  4. If you have any problems with the app or require assistance please contact UQ Security on safezone@uq.edu.au
UQ SafeZone for iPhone
UQ SafeZone for Android phone

How does UQ SafeZone work?

For assistance from UQ Security, tap the HELP button, then tap the call button to connect and speak to the UQ Security team. They will know your approximate location and respond to our call.    More information in FAQs
For medical assistance, tap the FIRST AID button, then tap the call button to connect and speak the UQ Security. They will know your approximate location and respond to your call. More information in FAQs
If you feel threatened or need urgent assistance, tap the EMERGENCY button. The UQ Security team will know your approximate location and respond to your call. More information in FAQs
If there is an incident on campus that requires you to take action, UQ Security may send you a message, together with ongoing advice and instructions about what you should do. More information in FAQs
The new Bus Tracking feature is coming soon. UQ SafeZone will deliver the UniSafe bus locations as a live GPS feed directly from each bus. More information in FAQs


Download & Registration

After downloading the SafeZone app from Google Play or Apple's iTunes App store, you must sign up for the campus or site that you attend. Until you sign up, you will not be able to use UQ SafeZone to get help from UQ Security. To sign up, after your download is complete, simply tap on the SafeZone App icon and follow the instructions, using your University e-mail address, create a new password and provide other details as requested.

What information do I need to provide?

After downloading the SafeZone App and agreeing to the End-User Licence Agreement, you will be required to provide your name, a password, and your University-authorised e-mail address. Registration confirmation and App operations commence on receipt of a confirmation from your authorised e-mail address.


Privacy UQ SafeZone does not track your location until you Check In or send an Emergency Call or make a Help or First Aid call. All information that you provide as a UQ SafeZone user is protected by Privacy legislation. View the privacy policy here.


The UQ SafeZone service is specific to defined areas on UQ campuses. While you are within one of the defined areas, UQ Security will be responding to your alarm or call.

In Australia, if you use UQ SafeZone outside the defined areas, the app will direct you to call 000, Australian emergency call centre.

UQ SafeZone is available 24 hours a day, seven days a week at the following University sites:

If the app is activated at sites without 24/7 security it will connect the user directly with emergency services instead of UQ Security.

UQ SafeZone will be rolled out to other UQ sites within the next month.

If you raise a Call or Alarm when you are outside one of the defined UQ SafeZone Areas, (for users in Australia) your App will direct you to a 000 call and connect you to the appropriate Australian 000 emergency call centre.


UQ SafeZone uses smart device positioning services provided by Apple and Google. In order for your location to be provided to the UQ Security team at the time of raising an Emergency Call or making a Help or First Aid Call or when you have checked in, location services must be enabled on your mobile device. Note that:

  • UQ SafeZone does not track your location until you send an Emergency Call or make a Help or First Aid call or you have checked in. Tracking is disabled again once your request is cancelled either by you or the UQ Security team, once they have come to your aid.
  • It is not possible for another person to activate the tracking/location function externally, only you can activate this by raising an Alarm or Call.
  • The location service uses a combination of cell-network, Wi-Fi and GPS positioning.
  • Always ensure you have Wi-Fi enabled so that if you need assistance, UQ SafeZone can provide UQ Security with the best location accuracy.


Some of these will be configured for you as part of the installation process, which will ask your permission before changing any settings.

Location Services Enabled

You will be prompted for this when installing the App. If you need to check the Location Services settings afterwards, here are our recommendations for your phone:

  • iPhone, IPad SETTINGS / PRIVACY / LOCATION SERVICES [ON], and scroll down in the Location Services screen to the SafeZone app, make sure it’s [ON].
  • Android Varies by manufacturer and model, eg Samsung Galaxy S3: SETTINGS / MORE / LOCATION SERVICES / Check all boxes (Access, GPS, WiFi) all [ON].

Notification Services Enabled

You will also be prompted for this when installing the App.If you need to check the Notification Center settings afterwards, here are our recommendations for your phone:

  • iPhone, IPad SETTINGS / NOTIFICATION CENTER scroll down in the Notification Center screen to the SafeZone app, make sure ALERT STYLE is either BANNERS or (preferably) ALERTS, and ALL other settings are [ON].
  • Android SETTINGS / MY DEVICE / BLOCKING MODE / Either all BLOCKING MODE is DISABLED, orat least Disable Notifications is UNCHECKED [OFF].

Wi-Fi enabled

Having Wi-Fi enabled (without even being connected to a network) will significantly improve the accuracy of the location information sent by your device.

Wi-Fi connected to your organization’s network

Being connected to Wi-Fi will help ensure that your alert will be sent, even if your mobile service provider does not have coverage where you are (or if you’ve run out of credit on your mobile plan).


No, the UQ Safezone App only shares your location with UQ Security when you press one of the three Alert buttons (Emergency, First Aid, Help), or Check-In.

Even then, your location is only ever shared with the UQ Security team.

Your right to privacy is always respected and you can cancel any Alert or Check-In at any time.


When your Alert is activated, all members of UQ Security will receive the Alert within seconds and will start moving to your location.

The time it takes to reach you will depend on your proximity to the various UQ Security team member locations.


UQ SafeZone’s use of Location Services has been optimized to minimize battery draw-down so that it does not impact your day-to-day use of your Smartphone.

UQ SafeZone requires Location Services to be enabled, however it does not use your location until you press one of the Alert or Check-In buttons. It is only when you raise an Alert, or Check-In, that your location will be shared with UQ Security.


Safety Bus Tracking The Bus Tracking feature delivers the UniSafe bus locations as a live GPS feed directly from each bus, simply by tapping the "Buses" menu item. You are able to see the UniSafe bus in motion and are able to zoom and pan the map. Use this feature to save waiting for long periods at a bus stop, when there may be a safer, more comfortable location nearby. NOTE: You must have an internet connection to access the Shuttle Bus Tracker.


Check In CHECK IN when you are working alone or outside normal hours, to share your status with the response team. If you are working alone outside normal hours, or are entering a high-risk work environment, UQ SafeZone allows you to CHECK-IN to share your location with members of the UQ Security.

The Icon will change to a “checked” icon, and you will receive a confirmation message that you have been “Checked-In”.

If you do this, your location and ID will be displayed on a map to UQ Security for the duration of your Check-In session.

UQ SafeZone will automatically finish your session as you leave the Region boundary (refer Which campus, site, or area of UQ does the app work?), or you can Check-Out again at any time by tapping the button again.

The Check-In tracking function updates your location at a low frequency to ensure minimal battery impact. You should be able to stay Checked-In for hours if you wish.

All Check-In functions are supported on any iOS or Android device, including Phones and Tablets.


What is the Emergency Alert feature?

Emergency If you or another person nearby find yourselves in a situation where your personal safety is threatened or you are hurt or injured, tap the red button to create an Emergency Alert. To cancel the Alert, tap again while the timer is winding down.

When the Emergency button is activated, an alarm will display your location on devices used by UQ Security who will be able to determine how to respond to your location. A UQ Security officer will attempt to call your phone, to talk to you about what is happening. You should try to talk to them and explain what help you need, and if practical, confirm your location. A Responder will then try to come to your location. You may still need to identify yourself to UQ Security when they arrive.

When should I use the Emergency button?

  • If you feel threatened, or if someone has threatened you.
  • If you have been assaulted or are the victim of a robbery.
  • If you are hurt or injured.
  • If you see somebody else being threatened, assaulted or robbed.

Note: If you activate your phone outside of the defined SafeZones your phone will tell you that you are outside the zone and offer you a single-tap button to dial emergency services (Police, Fire or Ambulance).

First Aid If you or another person nearby needs medical assistance, tap First Aid to be connected to UQ Security. To cancel the Alert, tap again while the timer is winding down. Your location will be displayed on a map for the UQ Security Team.

UQ Security may call you so they can determine how to respond to your location and situation.

  • UQ Security will talk to you about what is happening. You should try to explain what help you need, and if practical confirm your location.
  • UQ Security will come to your location to provide First Aid – they may also call an Ambulance if required.

When should I use First Aid Alert?

  • If you or someone near you is hurt or injured,
  • If you are not sure whether you need an Ambulance, raise the First Aid Alert and ask the Responders to also call an Ambulance.


Help Choose Help to be connected to UQ Security for general help. You can cancel the call by tapping again while the timer is winding down. You can talk directly to UQ Security, and your location will be displayed to them on a map while you are making the call.

The Response Team may call you to find out what help you need and if necessary, come to your location.

When should I use Help Call?

  • If you want a safety escort after dark,
  • If you want to report a suspicious activity,
  • Any other scenario where you would use a help phone if one was available or for contacting UQ Security.


Notifications UQ SafeZone uses high-speed Push Messaging so your UQ Security Emergency Management Team can send you important Notifications in the case of an emergency or critical incident. Notifications may be accompanied by a loud alarm sound or in some circumstances, silent with a buzz.

Be sure to follow any directions you are given, and where provided, open tap Open Link for further advice.

To ensure your own safety, notification services must be enabled for the UQ SafeZone app.

Critical Arc Contact UQ Security on safezone@uq.edu.au if you have any problems with the app or require assistance.

More information on the features of the SafeZone app is available from Critical Arc SafeZone.

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